STRUMIS
Discover how the STRUMIS support team is enhancing customer service through smarter workflows, AI-powered tools, and key insights from Hornbill Academy Connect 25 in London.
This June, we’ve been doing far more than just answering support calls, resolving tickets, and fine-tuning systems. We have been learning, growing, and challenging ourselves beyond the usual. All with one goal in mind: delivering an even better service to our customers worldwide.
From enhancing internal processes to exploring the latest in support technology, it has been a month of meaningful progress and collaboration. One key highlight was our recent visit to Hornbill Academy Connect 25 in London.
Hornbill Academy Connect 25
Held in the heart of the capital, Hornbill Connect 25 brought together a dynamic mix of IT professionals, support specialists and Hornbill users to explore what’s next for service management and how we can work smarter, not harder.
Our team engaged with Hornbill’s latest AI tools, explored more efficient workflow automation techniques, and returned with practical strategies to further improve the STRUMIS support experience.
From left to right: Nathan Colley (Junior IT Administrator), Joshua Mordecai (IT Manager), and Leanne Butler (Global Support Manager).
Key Takeaways for STRUMIS Support
Enhanced Workflows
We're streamlining our Hornbill setup to cut ticket resolution times and reduce friction for users.
AI-Powered Support
By exploring Hornbill AI, we are assessing how intelligent tools could help us provide more effective 24/7 support.
Improved Escalation and SLA Tracking
Better monitoring of escalations and service level agreements allows us to deliver faster and more consistent outcomes.
What this means for STRUMIS customers
These improvements translate into real-world benefits for our global user base:
-
Faster, smoother support interactions
-
More proactive service, often before issues escalate
- A team that’s constantly evolving to meet your needs
A big thank-you to Leanne, Joshua and Nathan for representing STRUMIS and returning with insights we are already putting into action.
Whether you're an existing customer or exploring your options, our team is ready to help you get the most from your software.
Visit our support page or contact us to learn more.